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Shipping & Return Policy

Shipping & Return Policy

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Operational Hours:
Monday - Friday
9:00 A.M. - 5:00 P.M.
Arizona Standard Time

Orders are processed and packaged as quickly as possible with majority of orders finalized within 24-hours excluding weekends. Our shipping department works hard to package each order with care providing paper filler material to prevent movement and rattling during transport.

While we achieve fast and quick processing time, orders that contain low quantity/stock items, large bulk packaging items, or shipping address errors may have longer processing and Ship times. In these rare cases, your order can be delayed and additional ship/delivery information can be provided upon request.

We only offer a 30-day return window for all orders, please contact us as soon as possible to start your claim process.

Orders containg 5 Kilogram items or greater:

5 Kilogram (11 Lbs.) or greater items may have a lead time due to these orders being made upon order request and may incur 1-3 business days for additional production. We will work as fast as possible to complete these items and have them ready for shipment within 1-3 business days, but large orders containing multiple 5 Kilogram (11 Lbs.) items can take the full estimated time of production or longer. We request you understand that delays are possible and Rush Processing is not effective when ordering items of this quantity. If you have further questions for your order or future order, please contact us.

Shipping Methods

Items ship as they become available. Once items have left our warehouse, the shipping method chosen will determine the ship time. We currently support our flat-rate and free shipping across the entire United States and Provinces included.

Shipping Options:

Free Shipping - Carrier is determined by Weight and Size of order
First-Class Mail - Delivers in 1-4 business days*

Standard Shipping - Delivers in 2-5 business days* (USPS/FedEx Carrier)

*Estimated Ship times provided from carriers
Subject to delays caused by weather, accidents, and other unforeseen causes.

Shipping Costs:

These are provided through the Checkout menu with calculated or flat rates displayed. Orders over $99 are applicable for Free Shipping.

Current Rates:

USA:

  • $5.49 Flat-rate shipping for U.S. customers only.
  • $2.69 on orders weighing under 0.35 Lbs for U.S. customers only.
  • Free Shipping on orders over $69 for U.S. customers only.

Canada:

  • Canadian purchasers will have their shipping rates calculated automatically by USPS International

Rush Processing:

Rush Processing is subject to delays or holds based on limited or low stock, address shipping errors, or other various causes. Refunds can be provided if order is withheld beyond reasonable time-frame.

Shipping Return costs may be eligible for reimbursement on a case by case basis.

International Orders & Shipping

Countries:

  • Canada

We are only supporting Canadian shipping addresses, we recommend using Paypal payment option for Canadian customers as some credit cards may not process correctly. If you have further questions regarding shipping to Canada or duties associated with shipping over the border.

Canadian Shipping Options:

  • USPS Priority 
  • USPS First Class

Shipping speeds and rates can vary depending on package size and distance from our facility. We recommend using the First-Class option for all small orders to use the most cost effective means of shipping. Larger orders will ship through USPS Priority or FedEx because of size and weight restrictions. If you have questions regarding which shipping options is best for you, please contact us so we can help you choose the best method for your order.

Any and all customs cost are the responsbility of the receiving end of the shipment.

Suggestions for international customers, the use of middleman services can provide U.S. shipping and billing addresses to complete orders. Please contact our customer support for more help and assistance.

Rush Processing

We may offer a Rush Processing option for all orders that are placed, however, it is to be noted that not all orders can or will meet the rushed timeline of packaging/shipping due to item quantity request or time of purchase of the order. Orders containing 5 Kilogram items or greater may incur a lead time for production as these items are produced upon request (check above sections for information on 5 Kilogram item orders). Orders that are placed past our scheduled pickup or once our facility closes, will not be able to be processed that day and/or shipped will resume normal packaging/shipping during the next business day. For questions regarding your order, please contact us.

Order Acknowledgement and Shipment Notification

You will receive e-mail and order updates via the store for completion of order placement, processing, and shipping. Tracking numbers can be provided upon request and may take up to 24-hours for status updates to change.

Possible Checkout Errors or Shipping Errors

  • Credit Card (Authorize.net) & PayPal offer Credit Card entry for checkout as a guest
  • Mismatching HardRhino.com & PayPal Address information can cause errors during checkout process. Anti-fraud protection requires matching addresses or billing addresses.
  • We recommend creating an account with our store allowing for easy access to order information, order history, and address book information.

 

Please use proper shipping address formatting
Examples:

Format Layout:
Full Name

Address Line 1
Address Line 2
City, State Zipcode

Home:
John Smith
568 S. Parkway Street
(Leave Address Line 2 blank if not needed)
Phoenix, AZ 85888

Apartments:
John Smith

Isle Apartments
2565 W. Hard Street, Apt. 256
Phoenix, AZ 85888

Multi-building location:
John Smith

University of Rhino, Building E
142 N. Hard Drive
Phoenix, AZ 85888

 

Refunds & Replacements

We only offer a 30-day return window for all orders, please contact us as soon as possible to start your claim process. Every item is insured for its individual value in the order. Each order and item is subject to our own discretion for eligibility for Replacement or Refund. We will strive to provide reasonable accommodations for each individual case and resolve the matter.

Replacement Policy

Replacements can be provided for damaged items upon proof of damage.

Replacements are provided for unopened bags or wrong item orders.

Refund Policy

We only offer a 30-day return window for all orders, please contact us as soon as possible to start your claim process.

Package Missing or Lost:

  • Missing or lost packages must be claimed with the corresponding carrier.
  • The local carrier in your state may provide additional information about the whereabouts of the package.
  • Packages deemed lost/missing with provided proof of claim are eligible for refund or replacement of items.

“Bad Taste” or “Bad Odor”

We do not accept refunds based on the basis of “bad taste”, “bad odor”, or other unique flavor that are considered unpalatable. These powders are not flavored and thus resulting in natural state taste and flavor. Products that contain algae and/or sulfur based ingredients can have a strong taste and smell. However, concerns of safety and usage are eligible for future investigation. Please contact our customer support for more help and assistance.

Unopened/Opened Bags

Unopened bag returns are eligible for Full Refunds and fulfilled once package is inspected and deemed acceptable.

Opened bag returns will be subject to individual case by case investigation and outcome. Partial to Full Refunds may be eligible.

PLEASE NOTE: It is our policy to destroy all returns, even "sealed" products. Therefore, policy rules and exceptions are subject to changes and may be judged on individual case by case basis.

Disclaimer: This information is correct to the best of our knowledge and may not cover every possible situation and scenario. Be sure to contact our customer support for any issues or concerns that may have not been covered.


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